Crossroads Ford-Wake Forest

I called and made an appt for my F-250 diesel b/c the speedometer was randomly not working. I had to wait a week before they could schedule me in. Then they kept my truck for a week, only to tell me that there was nothing wrong with the speedometer. A month later, the speedometer quit working again. This time, I drove straight to the dealership, so they could witness the problem. I waited for 15 minutes before they told me it would be a week before anyone could look at it. I explained that it would probably be working again at that point and asked if a mechanic could at least look at it then, just to confirm it was really malfunctioning. The service manager told me he did not have anyone availabe to even look at the speedometer. I voiced my concern that it might be working again by the time they could schedule me in, and he said ""Oh well, then we will just have to keep trying."" \r I didn't feel safe driving a vehicle w/o a functioning speedometer (plus I wanted to get it fixed while still under warranty), so I called the Griffin Ford Dealership in Louisburg, NC. They were able to look at my truck immediately, find the problem and had it fixed 2 hours later. I would strongly recommend Griffin Ford (excellent, prompt service).\r Crossroads Ford does have a nice service area--free wi-fi, the ability to drive through a covered area without parking, coffee, etc...but only if you can afford to wait 2-3 weeks for a mechanic to see your vehicle. more

I took my F-350 diesel in because of a miss in the motor. I was told it was a 1,500.00 fuel injector module. After replacing, I recieve a call saying now it seems the #8 injector is bad. I pick up the truck and it still runs bad so I take it back. I am charged another 100.00 to diagnose. Low and behold now it's the #1 fuel injector. Another 630.00. I get the truck back running bad and now raw diesel fuel fumes are coming out of the vents. This makes it ill to drive without the window down. So I return again. Later after a call from my service man Matt, I am told all clean and fixed. When I arrive I noticed the window is down in the parking lot. All I had to do is turn the key on, turn fan on and it was like I was sitting in my fuel tank. So again I make Matt sit in the drivers seat. He says ""This is really bad"". ""let me fix this for you"" Isaid ""What, are you Kidding? ""You are not to touch my truck ever again"" Maybe in a few months the fumes will lessen a bit. After replacing my entire front end, at Capitol Ford, three months later I was told I needed my entire front end replaced because it was bad. Caught in a big lie the ownr asked me if they were in trouble. I won't go back there either. Neither offered any compensation for my loss of business due to not having my truck back when promised. more

I purchased a used car from this dealership. They promised me they would service the car within 30 days of purchase because of some concerns I had with the car that they witnessed at the time I test drove the car. I was put off several times by the sales agent and shifted from manager to manager. until it had passed the time I could get the car repaired by the company.I was promised I could re-trade the car , but then told I couldn't>I got stuck paying for a car that had bad transmission problems that this company knowingly sold me without any intentions of paying for the repairs that theythey originally promised. I took this dealership to be a Christian Dealership that deals on honest level. They treated me like dirt almost down right out discriminatory. They would not return phone calls or answer my complaints or concerns for two months. I would not recommend this dealership to anyone , especially if your credit is not perfect as they will treat you like dirt and possibly sell you a real lemon for a car. I advise you to get all promises in writing or you may end up paying for a lemon like I did. \r \r more