Cohen's Fashion Optical

I'm writing to let you know that every once in a while you do business with a store and/or sales representative and you want to make sure that the right person (management) receives the compliment you want to pass on. I'm a business person that knows how important that is to a business or sales associate. \r I was in need of a pair of glasses and was told through a friend of mine that I should go to ""Cohen Optical at Lake Grove"" Well, I'm glad I did. My sales representatives name was Julie and I have to tell you that because of her professionalism, knowledge, patience and recommendations and how much she seems to care about customer satisfaction, is a HUGE reason why I drive approx. 20 miles out of my way to do business at Cohen Optical, Lake Grove. I've purchased two pair of ""Tag"" frames and maxed them out with all the options that was well worth the cost. Because of my preferences I had to go back to make adjustments to get them to fit perfect on my face and I can't tell you enough of how Julie took the time out to make sure that I was totally satisfied and am very happy with how the glasses feel, fit and look. I even brought in a pair of ""Prada"" frames that were given to me from a friend of mine and purchased all the options to use them as sun glasses (with the wide progressive, polarized with the crizal lenses) and how she went out of her way to re-shape them so that they fit perfect on my face. I can't wait to buy the red frames that I'm interested in. If you've had a bad experience I would go back and maybe ask for Julie and tell her that Bob R. ask you to go there and take care of you.\r Sincerely,\r Bob Robledo more

I bought my glasses close to a year ago, the first pair broke after 2wks and the 2nd pair I’m still wearing but are being kept together with crazy glue! I brought them back to be fixed today and they said if they fix them (the 2nd pr) they would not be responsible if they are ruined. They did not have the frames that broke in stock and said for $100.00 I could replace them with new ones. No trying to make me happy, barely made attempt to find me a replacement pair. She made it seem like I was bothering her and was too busy answering the phone instead of continuing to help the customer in front of her (which was me). I had to pay for the frames before they would order them. They would not try to use my insurance because she said they were not new glasses. That was the 2nd time I went there and felt like they could care less. Their attitude is they have other customers so they didn’t need me! I didn’t not complain, I didn’t say a word. They do not give refunds!!!! DO NOT GO THERE!!!! There are better places to get your glasses at a better price and be treated like a valued customer. more

Special ordered a pair of black glasses (at least I was told they'd be black), got black and purple ones. After complaining they offered to give me different frames. They took the old lenses and wedged them into slightly different sized frames....you can tell it was an easy way to save money by not making new lenses, the glasses look crappy. NEVER GO HERE! Pros: Selection Cons: Customer service, business practices more