Blue Dot Services

I have a Lennox heat pump that has caused me nothing but trouble the 4 yrs. I've had it. It seems most of, if not all, has been to the goobers that installed it from what was listed as a Premier Installer on the Lennox site. Blue Dot fixed leaks & serviced the unit like it was theirs. Today Chris D. came for a follow up on an odd very loud noise it started making. As luck would have it the noise stopped before he arrived. The previous company would have left & said call us when it does it again, I know because they did that three times. Chris D. however listened closely to my description of the noise & location & went the extra mile. He was very through & found wires with bare spots, a damaged relay & a capacitor that had it's rating (value) drift off specification. He also recommended a start up kit that would stop the clang noise it had on start up. All three of the techs Jeff M, Jim D. & Chris D have been great to have service & straighten out the mess that another company left me with. First was a troubleshoot & order parts, second was repair & spring service, third was the current problem. I will recommend Blue Dot every time I can & the installer (sounds like sardine ah) will get bad mouthed from here to eternity! Thanks again to Chris Jim & Jeff! They are as cool as my house is now & I know my dogs are safe & cool while I'm at work. Thanks so much to all involved, from office, dispatch, to techs an A+ company! more

Jason and Donald were on time, courteous, and completed the installation, including removal of old equipment, professionally with no controversial issues. We have an older home requiring a tight fit for the furnace, which they completed as required. They explained how the new system worked and walked us through use and maintenance of the new system. They completed the installation within the estimated time proposed. more

It isn't often that you get a service pro that has not only complete knowledge of your system, helpful, polite, caring, and most important, you can tell they love their job. Thomas L. Has it all! It was a pleasure doing business with Thomas and as always with Blue Dot. more

Nick Comella is a nice young man. He performed his tasks in a professional way. more

The installers were efficient and got down to business, and were ready to explain what they had done when it was over. more

Pleasant service and good communication more

Excellent service more

I called the 800# on a Saturday evening when I went to put the AC on & the thermostat was off and dark. My system is two years old and has been wonderful. The operator said someone could come out tonight between 9pm and 1am. I told the call center that it was not an emergency there was no need for someone to come out on a Saturday night between 9pm and 1am; it could wait till Sunday. Adam B. called me back Saturday night asked a few questions and told me he would be out after 10am on Sunday. He called me on Sunday a half hour before he came out it was Mother's Day. He was very polite, put the shoe covers on not to track dirt in the house. He was able to fix it within 30 minutes. All covered by my 10 year warranty (labor & parts). Blue Dot is great. Adam was polite, and knowledgable he explained what the problem was and what he did to fix it. Adam B. is an asset to the Blue Dot team. more

Cory did a fantastic job servicing our two a/c units this morning. He was very polite when he needed anything. He wore shoe coverings and treated the home like his own. He was very knowledgable and efficient in his work. I wish Cory was our technician every time! more

Honest and very competent. more

Vary satisfied with Blue Dot. They replaced all of my havc equipment in the same day. ( indoor unit, thru-the-wall condenser, and hot water heater) The installation techs showed up on time, took steps to protect flooring, and we're extremely courteous. They also beat all other quotes. I would use them again and would recommend them to others. more

Steve and Brian are a very professional team. Laid out a protective walkway on carpet. Very respectful of me and the house. Hard working - they had to improvise in order to get the install in. It has been my 3rd interaction with Blue Dot and I am very impressed with their skills, effectiveness, and customer service. I recommend. more

Jason Miller from Blue Dot was a great technician and did a great job! more

The technicians did great work which they explained to me and allowed me to inspect. They were friendly and helpful, and were respectful of my home. The work was done in just over half a day, even with me interrupting them asking for explanations of what they were doing. All around a great job. more

Blue Dot was very professional in all aspects of their service to my Furnace/ AC needs. They were honest and open with their diagnoses of my issue. After diagnoses they did a thorough quick job of providing affordable options that met my needs. The installation was excellent and a professional job that was first rate. Thank you Blue Dot. more

Explained reason for recommendations--courteous, prompt, efficient. more

Extremely happy with the companies customer service received same day service, Technician was extremely professional found the problem, showed me potential future problem in the future for replacement. Received a quote for thermostat wiring replacement. I highly recommend this company for the professional customer service to the highly competent technician. more

Roy H. and Tony M. were very professional and provided excellent Customer Service. They use their foot covers and place the drop cloth to ensure my floor was kept clean. Additionally, they brought their own broom and dust pan. Very impressive! more

Our technician did a great job checking out our system and tuning it up. He recommended a few simple services to keep our system running right and was not pushy selling them. I would definitely use them again. more

Very good service from our tech today, he did a thorough job, finding a problem that will be serviced at the later date when the parts come in...very personable enjoyed talking to him. more