First, I called to see if they carried the power adapter for my HP Pavilion lap top, less than a month old. I was told they only carry a universal adapter for $100. I drove down there and the first guy to help me was very nice and showed me that they actually have the exact HP adapter I need for $80. While I am glad the guy on the phone was wrong, he should have been able to tell me they had what I was looking for...
I walked to the register to pay where there was only one line open and THREE employees standing at one register to help ONE customer. Both the two extra employees looked at me, did NOT smile, did NOT tell me someone would be right with me, just looked at me and walked away. Also, the door greeter looked at me and I was thinking she might call for back up, but did not. It took FOUR more people getting in line behind me for the girl at the register to call for extra help.
I did not wait terribly long, however, I feel that the LEAST those employees could have done would be to acknowledge that I was there and let me know that someone would be with me. What happened to good customer service?? Especially in a time when the economy is doing so badly they should be GRATEFUL for jobs and want to keep their jobs and the company should want to keep business!! I am polite when I come in, no need to be treated in such an unprofessional way. Especially considering less than a month ago I spent over $1100 at Best Buy for a computer and all kinds of upgrades and programs for it. I EXPECT better. There are many more choices out there where I can buy my electronics and I will do so.
Cons: Lots of staff...who will ignore you.
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