Extremely disappointed. Brought our 14 year old cat here when we discovered a large draining abcess on his lower jaw. Drove across town to be at the clinic at 07:30 for 'urgent care' as advertised on their website. We were assured the 'Doctor would be in around 10"" I called at noon to see what was going on and was told the doctor was 'finishing up some procedures' and would see our cat soon. I called again at 1 pm and talked to Dr. Kinnear, who had STILL not seen our cat but assured me he had been medicated for pain, that she was sorry but had been doing 'emergency surgeries'. What? No labs had been drawn and he was not seen for OVER FIVE HOURS. With a big abcess on his jaw. Picked up our cat at 4 pm and the front desk staff were 'sorry about the confusion, but they had been short-staffed all day.' Fortunately the infection was localized and our cat survived the experience but if you need 'urgent' care don't go here.
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