Allied Waste Services of Denver

Business owners, stay away from this company! They push you to sign 3 years contract with automatic 3 years renewal if you forget to cancel it 60 days in advance (and it isn't easy to cancel!). During 3 years contract term they increased my fee for monthly service from $38.85 to $ 117.52. Price increase can't be considered as a valid reason to terminate the contract: the way their standard contract is designed - no termination during 3 years: use or pay. And company can rip you of as much as they want. No justification why they increase price more than anybody else in the country. They just reserve such rights for themselves. They are so nice when they want you to sign the contract and they are so bad when you want to get rid of their service. If you don't want trouble - don't even enter into verbal agreement with them. Horrible, horrible, horrible company with deceptive business practices. more

I have tried 3 written requests to cancel my service effective 9-7-12. The first was in August 2012, again in October 2012 and then in January this this year. They continue to bill me even though I have not lived at the location since 8-2012. Not only that, today I received a bill with an interruption of service in the amount of $35.00 and a letter from a collection company. They do not reply to letters or email requests. Today I am notifing the BBB of Denver as well. DO NOT USE THIS COMPANY!! BAD BILLING PRACTICES AND CUSTOMER SERVICE. more

We have had many issues with Allied Waste and would not recommend their services. Their customer service is terrible. They sent us to collections with no notice because we didn't return a trash can that was at our house when we moved in. We called to have them retrieve the can and they stated that they had no record of it. Then, years later, they charge us for it. In addition, they missed pick up multiple times and left trash in the bottom of the can causing it to smell throughout the week. more

I called last month to put my account on vacation hold until I got a renter in my rental property. I was informed not to pay my bill and that I would be receiving a new bill. I never got one. I called again today to cancel the account and I was informed that I would be charged for an entire month of service even if I cancelled the service effective today. I was also informed that I was charged $35 for a bill I never received. So on top of paying for service I don't want I'm being charged an ""admin fee"" because the ""admin"" neglected to do their job and send a new statment. Horrible company. If I could give it 0 stars, I would. more

I have had many trash pick-up services since I go with the lowest cost carrier. Never had I ever had a trash company require that I cancel their service - thus continuing to bill. What I pay for is when I am serviced. This company cannot determine when trash is never picked up when the trash is never put out and continues their service. Every other service company I've used does not pick up if I did not pay for an extension...this is only logical - not to Allied Waste. Beware, if you do not cancel this company you will be charged for several months of service that you never used. Stay away from this company - a money-grabbing company to say the least. more

After many years of having this service we recently terminated with them due to the customers service of Connie LaTega (customer service agent) and others. I had a major medical injury and was hospitalized and missed my payment. Allied added a late fee and another fee before I could even get my mail opened.. I called and spoke to Connie LaTega and got what I thought was a good response. ""You have been an excellent long-time customer and we want to keep you"" She stated she would check with her boss and get back to me. No call back, and ANOTHER fee. All said Allied added three additional fees. Calls to resolve the issue have been ignored. We finally gave up after three voicemails to her. We have cancelled Allied and switched to another provider. Our neighborhood does not have an HOA but we do meet monthly and discuss things like the services we all use/ We will be offering a promotional deal by our new provider and intend to see that all the homes in our small neighborhood make the switch away from Allied. Believe the reviews you see here. This company is aggressive in marketing and cheaper than some but falls short in service. more

If I could give this company 0 stars I would. This company has no idea the value of customer service. Read the reviews and look at their grade on the BBB website a D! They billed me for trash service for 3 months after I canceled it saying that my husband telling them to cancel the trash service wasn't sufficient. Even though I have one of their trash cans that has trash from trash service 3 months ago. Which they are billing me 100.00 for. DO NOT DO IT YOU WILL REGRET IT!!! more

I have read the rest of the reviews and we have never had a problem with this company. Our driver is wonderful. One morning we missed putting the trash out my son ran after the trash man...he came to collect our trash. There have been times he walked the cans up to me as I was coming out for them. Whenever I have to call customer service I am treated wonderfully. more

Contine to break branched off a tree in front of my home. They don't have to hug the curb all the way down the street between stops!At Xmas they have sheddedd strands of lights on the tree. and for the past 6 mo. the have broken several branches. Today I was out there and it still happened. The driver said to me.."" I'm slowly killing your tree"". I said yes you are and I would like it to stop> There is no reason for you to bust all the branches each week. He said he'll be more careful. We'll watch and see.Also my bill has continued to rise since the begining of 2007 EVERY billing period. It is now 6/2010 there excuse is fuel cost so it fluxuates all the time...REALLY. :( Pros: On time, take ALL my recylce and trash Cons: Inrease bill EVERY statement. Break branches off my tree more

This company will subjectively decide to bill you extra for having too many bags of trash set out, maybe the driver got up on the wrong side of the bed that morning. If you don't pay the extra, equivalent to about a month's service for an extra 10 seconds of work, they will fine you $35 and interrupt your service. Do they really think people don't have a choice of who to use for trash service? I suggest you avoid this company like the plague. Cons: Horrible customer service, fine their own customers! more

Allied Waste has been one of the worst companies I have dealt with. When I first signed up the garbage service started right away. But it took them almost 6 weeks to get my recycling service started. And the only reason it finally did start was because I called every week to find out when they were sending me my recycling container. They could never tell me when the recycling bin was going to be delivered. Then one day a little bin was delivered, big enough to place in 4-5 milk containers. For 2 weeks in between pick up they deliver a small bin, so much for encouraging recycling. When I received my next statement, which was my first full quater statement. It was $130. I was shocked! $30 in fuel recovery cost, $15 to deliver a garbage can they told me was required, $15 to deliver a recycling bin that held nothing. Then the cost of trash service and the additional fee for recycling services, which was never explained to me. Who pays $100 every 3 months for garbage p/u? I contacted them and spoke to Sheranda. She was so RUDE! She refused to help me. She insisted the person who set up my service would have told me about all the fees. Well news flash...they didnt. So I called back to cancel my service. And spoke to Maria, she was very pleasant and apologized but still I cancelled. She told me since I cancelled my service before the new quater I had a zero balance due. ZERO BALANCE OWED! And they would be picking up my garbage can. Well they never picked up my garbage can. And have not sent me another statement, notice, or called me since I spoke to Maria in August 2008. It is now mid October and someone from the collections department is calling stating I owe a $48 balance. WHAT?!?! For what? He didn't even know. He is supposed to be calling me tomorrow. We'll see how that turns out. But avoid using Allied Waste Services at all costs!!! Horrible Horrible Horrible. I am going with another company now and am quite happy with my new companies services! Pros: they are a big company, if that is a pro to you Cons: horrible service, outrageous costs, requires you to rent a container, no good recycling more

Our family is trying to do the right thing by recycling. This company makes it nearly impossible. They miss pick-up about every other time, which is every two weeks anyway, so by the time they come, a month recycling has been sitting around. There have been times where we waited six weeks. Pros: Trash removal is reliable Cons: Recycling services are terrible and they can keep their $1.50 refund more

I used the contact customer service email link on Allied Waste's website to ask a question and I received the following email back from them in regards to my question .. I think it speaks for itself to their level of customer service competence. more

Unable to reach anyone on the phone after multiple calls during business hours. more

I have been reasonably satisified with their residential service. Additionally, they have taken large amounts of trash on numerous occasions. Recently, I ordered a 20 yard dumpster from their commercial division. There service agreement said that they would charge an additional charge of $150 if the unit was not emptied or returned within 13 days. During this period my mother-in-law died back in Iowa, and I was unable to spend enough time to fill the dumpster before I returned. On the 13th day, they refused to grant me a time extension, even after I spoke to 3 different people. Not wanting to be charged the $150, I had it picked up only 2/3 full. These people should all be named Richard Cranium! more

I have had nothing but problems with this company! They continually forget to pick up the recycling; for instance we've had their service since September and they've only picked it up one time, even are I've called and complained. I have called and complained, and they offered me a credit for the services I did not receive for over two months. The credit was $1.00. Obviously they do not value me as a customer and will not value you! Also, they never sent me a bill for the services that I have. I didn't think anything of it as I had to pay $60 when I first ordered the services. Well, I just received a bill for over $100 as well as a notice that my services are going to be shut off if I do not pay in 10 days. I spoke to a representative a month ago as well as ago two weeks letting them know that my recycling had not been picked up and neither rep let me know that I such a delinquent bill. I could go on forever about how horrible this company is, but needless to say don't waste your money or time...they do not care about your business! Pros: You don't have to pay for the trash bin Cons: the entire company! more

\r \r Been here for 9 years using this miserable service and they continue to ""forget"" or oversee the fact that recycle bins are out. I have to chase down the trucks. They never empty the bins and pass them up 90% of the time. When calling to ask why this keeps happening, they don't evne have our address or name on file. We are in a HOA that employs them and I will try to change that. DO NOT USE THIS COMPANY. more

This review may sound a bit like a carbon copy of the last review, but here goes... more

Allied Waste missed three pick-ups in a row. After the second missed pick-up I called and they did pick-up the trash the following day. But, the next week they missed my pick-up again. When I called customer service to complain, he said they could not pick up my trash because the driver could not get onto my street. more

We have had problems with them from the beginning. In January we went a whole month without a service and never once received a credit. Now, we have had our trash sitting outside since Tuesday night, waiting for a Wednesday pickup and here it is Saturday. I have tried calling to get this straightened out but only get a recording talking about their hours and how their services are on time. I would not recommend this company to anyone living in Aurora! more