Action Moving Services, Inc.

The guys at Action Moving Services were great and personable. They did a good job ensuring everything was well taken care of during loading and unloading. They were good. more

The guys at Action Moving Services were great and personable. They did a good job ensuring everything was well taken care of during loading and unloading. They were good. more

From Diana's first visit and her accommodation to the "goodbye" from Mike and Mo -- this was a very positive experience. more

From Diana's first visit and her accommodation to the "goodbye" from Mike and Mo -- this was a very positive experience. more

See above more

See above more

The gentlemen that moved me out of a third floor walk up apartment and into my fiancee's house did an amazing, quick, safe and affordable job. If we ever need to move again they'll be our first and only call! more

The gentlemen that moved me out of a third floor walk up apartment and into my fiancee's house did an amazing, quick, safe and affordable job. If we ever need to move again they'll be our first and only call! more

The company was great to work with. Extremely accomodating. Employees were here when I was told they would be. Very efficient and courteous. I would highly recommend the company to others. The rate was lower than all the other companies that I checked. The person on the phone was very friendly, courteous and helpful. more

The company was great to work with. Extremely accomodating. Employees were here when I was told they would be. Very efficient and courteous. I would highly recommend the company to others. The rate was lower than all the other companies that I checked. The person on the phone was very friendly, courteous and helpful. more

I was impressed with the professionalism of the movers and their speed. They wasted no time in moving me. I had to have them at my 88 year old mother's and felt completely safe leaving them there. Thank you very much for such a positive experience. I will call again when I am in need of movers. more

I was impressed with the professionalism of the movers and their speed. They wasted no time in moving me. I had to have them at my 88 year old mother's and felt completely safe leaving them there. Thank you very much for such a positive experience. I will call again when I am in need of movers. more

Super fast and efficient! Helpful, professional and did a fantastic job! Thanks for doing an awesome job, already reffered Action to another family member that is moving in a couple of weeks. more

Super fast and efficient! Helpful, professional and did a fantastic job! Thanks for doing an awesome job, already reffered Action to another family member that is moving in a couple of weeks. more

Because they did not give us enough information for receiving delivery, we end up spending a lot of money staying at hotel waiting for our household stuff. RESPONSE FROM Action Moving: Hello Mr. and Mrs. Keeler, I'm sorry that you have had a bad experience with our company. I believe that there were some misunderstandings in our interaction with each other. I have asked your move coordinator, Diana Dauter, to outline her recollection of the events. Below is her account: Shipment packed and loaded on schedule Shipment arrived and was scheduled for Storage at our warehouse in Spokane, WA (Storage in transit, SIT). We requested that the Keelers give at least 7-10 days advance notice so the shipment could be registered to load. Misunderstanding occurred as customer thought shipment would arrive in 7-10 days after they called to notify us that the shipment could be scheduled to load. Customer did not account for travel time after the shipment had loaded. Communication Once shipment was registered, I called Mr. and Mrs. Keeler to notify them of delivery spread. Customer was upset with the delivery spread. (shipment registration is a requirement of 7 days prior notice to Bekins Van Lines) Delivery spread 10/31/2012 11/08/2012 I spoke with the Keelers daily, many times more than once per day, from 11/26/2012 to 11/02/2012. On 11/01/2012, the Keelers called to report they had not heard from the driver for delivery of their shipment. I check the Bekins scheduling computer and found that the delivery date would be 11/05/2012. Gina Stephens, from our office spoke with the Keelers on 11/02/2012 to let them know of delivery date. John Gish, from our office spoke with the Kellers on 11/02/2012 as well. Diana Dauter also spoke with the Keelers on 11/02/2012. Our office did communicate with the Keelers through out the relocation process, the Keelers are unhappy with the extent of time the normal delivery spread took, once the shipment was registered. Shipment is scheduled to deliver today, 11/05/2012. Mr. and Mrs. Keeler, if this recollection is in any way inaccurate, please feel free to contact me and we can discuss the differences. Thank you for taking the time to provide feedback. Your comments are important to us and will no doubt help us in future moves. Sincerely, Jeff Gish President and GM more

Because they did not give us enough information for receiving delivery, we end up spending a lot of money staying at hotel waiting for our household stuff. RESPONSE FROM Bekins Agent - Action Moving Services, Inc.: Hello Mr. and Mrs. Keeler, I'm sorry that you have had a bad experience with our company. I believe that there were some misunderstandings in our interaction with each other. I have asked your move coordinator, Diana Dauter, to outline her recollection of the events. Below is her account: Shipment packed and loaded on schedule Shipment arrived and was scheduled for Storage at our warehouse in Spokane, WA (Storage in transit, SIT). We requested that the Keelers give at least 7-10 days advance notice so the shipment could be registered to load. Misunderstanding occurred as customer thought shipment would arrive in 7-10 days after they called to notify us that the shipment could be scheduled to load. Customer did not account for travel time after the shipment had loaded. Communication Once shipment was registered, I called Mr. and Mrs. Keeler to notify them of delivery spread. Customer was upset with the delivery spread. (shipment registration is a requirement of 7 days prior notice to Bekins Van Lines) Delivery spread 10/31/2012 11/08/2012 I spoke with the Keelers daily, many times more than once per day, from 11/26/2012 to 11/02/2012. On 11/01/2012, the Keelers called to report they had not heard from the driver for delivery of their shipment. I check the Bekins scheduling computer and found that the delivery date would be 11/05/2012. Gina Stephens, from our office spoke with the Keelers on 11/02/2012 to let them know of delivery date. John Gish, from our office spoke with the Kellers on 11/02/2012 as well. Diana Dauter also spoke with the Keelers on 11/02/2012. Our office did communicate with the Keelers through out the relocation process, the Keelers are unhappy with the extent of time the normal delivery spread took, once the shipment was registered. Shipment is scheduled to deliver today, 11/05/2012. Mr. and Mrs. Keeler, if this recollection is in any way inaccurate, please feel free to contact me and we can discuss the differences. Thank you for taking the time to provide feedback. Your comments are important to us and will no doubt help us in future moves. Sincerely, Jeff Gish President and GM more

We needed to move my mom into a nursing home, so we were downsizing from an apartment. They worked within our tight deadline and they made it cost effective for her limited income. The guys worked tirelessly and hard. The two guys that came, Gabe and Ty, were professional and friendly. They made it a positive experience even though it was a difficult thing to do. more

We needed to move my mom into a nursing home, so we were downsizing from an apartment. They worked within our tight deadline and they made it cost effective for her limited income. The guys worked tirelessly and hard. The two guys that came, Gabe and Ty, were professional and friendly. They made it a positive experience even though it was a difficult thing to do. more

I called, and they were just very nice about moving my sons motorcycle. They were pretty thorough with the inspection of the bike beforehand, and they noticed all the dings and dents, which I was already aware of. They were very thorough with it, even though it's not that expensive of a bike. I'm assuming they would be just as good with something of greater value. I also sent a box of cookies in coffee cans, and I think they'll be okay too. more

I called, and they were just very nice about moving my sons motorcycle. They were pretty thorough with the inspection of the bike beforehand, and they noticed all the dings and dents, which I was already aware of. They were very thorough with it, even though it's not that expensive of a bike. I'm assuming they would be just as good with something of greater value. I also sent a box of cookies in coffee cans, and I think they'll be okay too. more